Everything you need to know about ordering, delivery, returns and your Australian Wildflower products.
Depending on the delivery option you selected at checkout, we’ll email you a tracking link after your order has been shipped.
Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.
Also make sure to check you junk filter in case our emails have been redirected.
We do not generally accept change of mind cancellations.
If your order hasn’t been packed or shipped, we may be able to cancel or update it. Please contact us as soon as possible — we’ll do our best to assist!
Ensure you include the order number in your communications to avoid delays in us being able to assist you.
Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged.
The most common reasons an order might be canceled are:
- Limits on available quantities
- The item is out of stock
- Price or other listing errors
- Additional information is needed due to the transaction being flagged by our payment providers
- Unavailable carrier or shipping method
- Using an older browser or app version which is no longer supported
We will send you an email if any part of your order is canceled or if we need more information to process your order.
Sometimes orders ship in multiple parcels. Please check your tracking links first.
If something’s missing or delayed, let us know — we’ll sort it out quickly.
If something’s not right — damaged items, incorrect products, or anything else – contact us immediately upon receiving your order.
Ensure you include the order number in your communications to avoid delays in us being able to assist you.
It is recommended that you also include photos to speed up the process.
Don’t worry, we’ll make it right.
We don’t typically offer returns unless there’s been an issue with the order.
If you believe you’re eligible, reach out to us and we’ll guide you through the process.
Click “Forgot Password?” on the login page, and we’ll send you a link to reset it.
Log in to your account, go to Account Settings, and update your password from there.
We’re sorry to see you go!
Please contact us and we’ll process your account cancellation for you.
If you’re referring to an affiliate account, payments are issued according to your agreement terms.
Please log in to your account or contact us for specific payment details.
If you would like to join as an affiliate, please contact us.
After submitting your return, please allow at least 2-3 weeks of processing time before checking your refund status.
Once a claim is agreed, refunds are typically processed within 5–10 business days, depending on your bank or payment provider.
If it’s taking longer, contact us and we’ll look into it.
Returns are generally not accepted unless the item is faulty or incorrect.
If that’s the case, please contact us immediately upon receiving your order and we’ll provide next steps.
Ensure you include the order number in your communications to avoid delays in us being able to assist you.
It is recommended that you also include photos to speed up the process.
Due to the nature of our products, we don’t accept returns or offer refunds unless there’s been an error on our end.
For eligible issues, please get in touch and we’ll take care of it.
Free shipping will automatically apply at checkout if your order qualifies — no code needed! You’ll see it clearly in your cart and order summary.
At this time, we can’t change your delivery address once the order has been processed.
If your order hasn’t shipped yet, we may be able to update your delivery address.
Contact us right away with your order number and the new address.
Check your shipping confirmation email for your tracking link.
Still stuck? Reach out and we’ll be happy to help.
You’ll receive notifications about order updates, delivery tracking, promotions, or account activity. If you’re unsure about a message, reach out to confirm its legitimacy.
You can explore our website for product details, blog articles, and brand information.
Still have questions? Contact us – we’re here to help!
We’re primarily an online store.
If we do offer pop-up or physical store experiences, you’ll find updates on our website or social channels.