Return & Refund Policy

Last updated: 23rd February 2026

We comply with UAE Consumer Protection Law.

1. Eligibility for Refund

Customers are entitled to a refund where:

• The product is defective, damaged, or not as described.
• The wrong product was delivered.
• The product is returned to us for inspection.

2. Condition of Returns

Returned items must:

• Be unused and unopened (for food products).
• Be in original packaging.
• Include proof of purchase.

3. Change of Mind

For food and consumable products, returns for change of mind are not accepted unless the item is unopened, unused, and in original condition, subject to approval.

4. Non-Returnable Items

For hygiene and food safety reasons, opened consumable products cannot be returned unless defective.

5. Timeframe

Refund requests must be made within 7 days of delivery.

6. Return Costs

If the return is due to:

• Defect or incorrect item → We cover return shipping.
• Change of mind → Customer covers return shipping.

7. Process

To request a refund, contact:
Email: info@australianwildflower.ae
Phone: +971 58 563 4069

Proof of purchase is required.

8. Inspection

All returns are inspected before approval of refund or replacement.

9. Refund Method

Approved refunds will be processed to the original payment method within 7 – 14 business days after inspection.

Shipping fees are non-refundable unless the return is due to our error.