Effective Date: 29th September 2026
1. Who We Are
We are Australian Gourmet Foods FZ LLC (استراليان وايلد فلاور), a UAE-based company with rights to sell the brand Australian Wildflower in the UAE.
Our website address is https://australianwildflower.ae.
Our address is Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, 00000, United Arab Emirates.
We operate under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the “UAE Data Protection Law”).
2. What Personal Data We Collect and Why
We collect the following information to fulfill orders, improve your experience, and comply with legal obligations:
a. Personal Data
- Order Information: Name, billing/shipping address, email, phone number, payment details.
- Account Information: Username, password (if you create an account).
- Technical Data: IP address, browser type, device information, and cookies (see Section 5).
b. Legal Basis for Processing
- Contractual Necessity: To process orders, payments, and deliveries.
- Legal Obligations: Tax compliance, fraud prevention, and record-keeping.
- Consent: For marketing communications (you may opt out anytime).
3. How We Use Your Data
- Process orders and payments.
- Communicate about your account/orders.
- Improve our website and services.
- Send marketing emails (only with consent).
- Comply with UAE laws and regulations.
4. Cookies
We use cookies to:
- Track cart contents during browsing.
- Remember login/session details.
- Analyze website traffic via tools like Google Analytics.
You can manage cookies through your browser settings or our cookie consent banner.
5. Who We Share Your Data With
- Payment Processors: Stripe, PayPal, Apple Pay and GooglePay.
- Shipping Providers: Aramex and FedEx.
- IT/Cloud Services: Secure hosting providers in the UAE and abroad.
We ensure third parties comply with UAE Data Protection Law through contractual safeguards.
6. Data Retention
- Order Data: Retained for 5 years (to comply with UAE tax laws).
- Account Information: Retained until you request deletion.
- Marketing Data: Retained until consent is withdrawn.
7. Your Rights Under UAE Law
You have the right to:
- Access, correct, or delete your data.
- Withdraw consent for marketing.
- Object to data processing.
- Request data portability.
To exercise these rights, contact us at info@australianwildflower.ae.
8. International Data Transfers
Data may be transferred outside the UAE (e.g., PayPal in the US). We ensure protections via contractual clauses or adequacy decisions.
9. Data Security
We protect your data using:
- SSL encryption.
- Secure payment gateways.
- Restricted staff access.
- Regular security audits.
10. Data Breach Procedures
In the event of a breach, we will:
- Notify the UAE Data Office within 72 hours.
- Inform affected users if there is a high risk to their rights.
11. Contact Us
Email: info@australianwildflower.ae
Phone: +971 58 563 4069
12. Updates to This Policy
We may update this policy to reflect legal changes. Revised versions will be posted on our website.
This Privacy Policy complies with UAE Federal Decree-Law No. 45 of 2021 and international best practices.